



After using PC's for years and years my good friend, and apple fan, Jacques talked me into purchasing my now loved black MacBook back in april 2006, but I still continued to use a PC for my Desktop.
In April 2007 I had decided I had spent enough of my life trying to make my PC work, and after seeing iMac's in the shops I took the plunge and became a 100% apple mac boy.
I purchase my loved 20" white iMac and I no longer spent anytime making things work, but rather enjoying a computer that worked.
Everything was working fine until December 2007 when my iPod would not sync and external drives would decided if they would mount or not.
I took my iMac into a local service centre and waited for it to be repaired.
After a couple of weeks, and replacing the logic board they couldn't find what had gone wrong, I contact apple direct and questioned the time frame that repairs would normally take. Apple were very shocked that I had been waiting two to three weeks and the service centre not having any clues to my machines cause of fault.
Apple decided to replace my white 20" iMac with a brand new 20" aluminum 2.4GHz machine, and within a few days I have my new machine.
Two days latter I was having the same issue of my iPod not updating and external drives not mounting, I had killed a second machine :(
I was straight onto the phone to apple directly and after hours of trying different things that put the fault down to my Belkin 7 Port USB hub.
Apple was happy to replace my two day old replacement machine with another shinny new 20" 2.4GHz iMac, and within two days I had my third iMac within a year.
I now have a brand new machine that was only built two weeks ago and is purring along perfectly, oh, and I have torched the Belkin Hub.
I have never experienced such great customer service and speedy delivery of merchandise.
And I didn't even receive a refurbished machine, but a brand new boxed iMac.
It's annoying that it appears all of this time it was my Hub which killed two iMac's, but at least I now have an updated computer.
I'm sure most other companies would have said 'sorry, you killed it, it's not covered under warranty'
Or even would have offered a refurbished machine....Hi Nokia!!! Grrrrr.
This is another example of a great company that delivers great hardware, software and customer service.
Well done apple....oh....and thanks for my shinny new iMac.